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Technical Support Engineer
General Description:
MailFrontier is looking for a top-notch tier technical support engineer to join
its fast growing team in supporting our expanding user base. Duties include
assisting clients with deployment of our email security enterprise gateway, responding
to post and pre-sales support inquiries, with ownership of issues until resolution. Provide
technical solutions and workarounds for end users and publish data for self-help
customer solving tools. Work closely with the Q/A team to identify “bugs” and
test unknown issues raised via customer feedback.
Work experience requirements:
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Strong enterprise customer/technical support experience |
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Strong troubleshooting skill set |
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Experience in supporting email networks and POP/SMTP servers |
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Strong knowledge of Exchange/Outlook (Lotus Notes/Domino and
Linux experience a plus) |
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Knowledge of Microsoft Windows systems (Unix/Linux a big plus) |
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Good organizational skills with an ability to multi-task |
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Anti-spam, anti-virus, content filtering and security experience
a plus |
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Sendmail experience a plus |
Click here to apply: Tech Support Engineer (job code: 500-17)
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