Technical Support Representative

General Description:
Provide 1st and 2nd tier technical support for an anti-spam desktop software solution. Respond to inbound email (limited phone) providing technical assistance and product education to end users. Track reported software issues and monitor reported missed spam to identify trends.  Work with Q/A and engineering teams to identify and resolve issues in a timely manner. 

Work experience requirements:

• Software technical support experience
• Solid Windows background (XP, 2000, ME, 98se)
• Strong Outlook and Outlook Express experience (smtp, POP, IMAP)
• Experience with MS Application software
• Strong problem solving skill set
• Bug tracking experience
• Strong communication skills
• Highly organized
• Firewall experience a big plus