End-User Experience: Individual Personalization While Maintaining IT Control
MailFrontier delivers extensive user functionality that lets individuals personalize email filtering to fit their needs without burdening IT, yet enabling IT to maintain complete control.
Actionable and Personalized Junk Box
A revolutionary step in the fight to eliminate the IT burden of spam, the patent-pending Junk Box Summary provides employees with a single email that summarizes all of their quarantined spam, virus, and phishing emails. It also includes single-click access to unjunk message types permitted by IT, delivering them to the employee’s inbox and adding the senders to the user’s personal allowed list.
This summary email ensures that employees never miss a legitimate message and never need to contact IT to find the message. Users can preview messages in “safe mode,” which prevents the user from seeing offensive content and will not allow the execution of Java, JavaScript, or any other potentially malicious code.
Employees are also provided a personal Junk Box, which they can access through a simple Web interface. From here, users can search, sort, and review email determined to be junk. Then, with a single-click of the unjunk option, users can have it delivered seamlessly to their inbox and have the sender added to their personal allowed list. The Junk Box itself is kept at the perimeter—off the email server—decreasing risk and load.
Personalized Spam Management
Traditional “one size fits all” solutions for blocking email threats result in a constant state of user dissatisfaction. Without a way to include users in the final determination, the administrator’s burden transforms from daily email management into daily individual user management. Personalization is required in order for an email security solution to truly solve the spam problem.
Personalized Spam Management is more than merely providing end-user access to their quarantine as this does not change the system behavior and email will continue to be inappropriately categorized. Personalized Spam Management means that for the first time the user, the administrator, and the organization all benefit from the same solution at the same time—without conflict. MailFrontier Personalized Spam Management provides
- Personal Allowed and Blocked Lists
Individual allowed lists are automatically created and users can also add senders they wish to allow or block without IT intervention or interfering with corporate settings.
- Personal Settings
Users can establish how aggressively to filter by category of mail and what languages they wish to filter.
- Junk Box Summary Settings
Users can determine the timing and frequency of the Junk Box Summary, the language they wish to view it in, and the types of quarantined emails they want to see.
- Actionable Junk Box Summary
Users can take emails out of quarantine with one click.
- Delegating Access
Users can delegate access to spam management. For example, administrators or executives can delegate access to an assistant, or employees can delegate access to a co-worker when on vacation.
Through Personalized Spam Management and actionable and personalized Junk Box Summaries, users can set email preferences and view quarantined email without burdening the IT administrator.
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