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A list compiled of our answers to the most common questions for MailFrontier Desktop. If you don't see the answer to your question below, please use the MailFrontier Desktop Knowledge Base >.

•
 Can I look up my MailFrontier Desktop License Key?
•
 MailFrontier Desktop continues to show “trial” even though I have purchased it, why?
•
 How can I tell Junk is actually being filtered?
•
 How do Outlook Rules and Outlook Express Message Rules affect the operation of MailFrontier Desktop?
•
 Can I have other anti-spam programs installed at the same time as MailFrontier Desktop?
•
 My MailFrontier Desktop toolbar has disappeared, how do I get it back?
•
 Will MailFrontier Desktop filter more than one email account?
•
 How long does junk mail stay in the MailFrontier Junk and MailFrontier Challenged folders?
•
 What does MailFrontier Desktop do with the mail it filters?
•
 How do I uninstall MailFrontier Desktop?




Can I look up my MailFrontier Desktop License Key?
If you purchased MailFrontier Desktop on or after 6/1/04, license keys can be looked up on line by clicking here.
If you purchased MailFrontier Desktop before 6/1/04, please contact MailFrontier Desktop Support using the online Desktop Support Form to request your license key be emailed to you. Please include the order number if available or approximate date of purchase if the order number is unknown. License keys will be sent to the email address used during the purchase process.
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MailFrontier Desktop continues to show “trial” even though I have purchased it, why?
We require that all copies of MailFrontier Desktop contain a valid license key after the free 30-day trial has expired.  If the license key has not been inserted, the application will think it is still on trial and will disable itself after the trial period is up.
If you purchased the Desktop product on or after 6/1/04, license keys can be looked up online by clicking here.
If you purchased the Desktop product before 6/1/04, please contact MailFrontier Desktop Support using the online Desktop Support Form to request your license key be emailed to you.   Please include order number or approximate date of purchase if order number is unknown. Desktop Support will respond to your inquiry within 24 hours during normal business hours.
For detailed instructions on how to input your license key, click here >
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How can I tell Junk is actually being filtered?
 There are three things to check to verify MailFrontier Desktop is doing its job.
1) Is MailFrontier Desktop launching correctly when you open Outlook or Outlook Express? You should see the MailFrontier Desktop toolbar with the Junk and UnJunk buttons visible.
2) Is spam still remaining in your inbox? MailFrontier Desktop should make an immediate impact on the amount of spam that remains in your inbox.
3) All mail filtered out by MailFrontier Desktop is sent to one of three folders, the MailFrontier Junk Mail folder, the MailFrontier Challenged Mail folder, or the MailFrontier Fraudulent Mail folder (within the MailFrontier Junk Mail folder). Check the MailFrontier Junk Mail folder to see if MailFrontier Desktop has moved any mail to the Junk folder
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How do Outlook Rules and Outlook Express Message Rules affect the operation of MailFrontier Desktop?
Currently, MailFrontier Desktop filters email as it enters your inbox.  If you use Outlook rules to send email to folders as it is received, MailFrontier Desktop will not see the email and, therefore, will not filter it.
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Can I have other anti-spam programs installed at the same time as MailFrontier Desktop?
MailFrontier Desktop may not operate correctly when installed on a machine that already has an installation of a different anti-spam solution. Both products will be competing for mail client resources, which can result in neither product operating properly. MailFrontier recommends uninstalling other anti-spam products before installing the MailFrontier Desktop.
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My MailFrontier Desktop toolbar has disappeared, how do I get it back?
If you do not see the MailFrontier Desktop tool bar, MailFrontier Desktop has failed to launch when your Outlook program was open. Troubleshooting this depends on the version of Outlook you are running, see below for version troubleshooting techniques.

Outlook 2002/2003 (XP)
• Open Outlook.
• Click on Help and select 'About Microsoft Outlook'.
• Click on the 'Disabled Items' button.
• If ‘Mailbuddy Outlook Add-in’ is listed, highlight it and click ‘Enable’.
• Restart Outlook.
• Please proceed with the steps below even if you do not find anything in the 'Disabled Items' list. 
• In Outlook select 'Tools'.
• Select 'Options'.
• Click on 'Other' tab.
• Click on 'Advanced Options'.
• Select COM Add-ins' button.
• Verify the 'MailBuddy Outlook Addin' is checked.
• If not checked, check the box and restart Outlook.
 
Outlook 2000
• In Outlook select 'Tools'.
• Select 'Options'.
• Click on Other tab.
• Click On 'Advanced Options'.
• Select 'Com Add-ins' button.
• Verify the 'MailBuddy Outlook Addin' is checked.
• If not checked, check the box and restart Outlook.
 
Outlook Express 5.0/5.5/6.0
• If the MailFrontier icon is in your system tray, skip down to the re-enable section.  If the red "M" icon is not in the system tray, please perform the following first, and then proceed with the re-enable:
• Go to the "Start" button
• Go to "All Programs" or “Programs”
• Go to "Mailfrontier Desktop"
• Select "Open MailFrontier Desktop"
• This will bring up our configuration screen, which at this point you can close. The red "M" should now be in your system tray.
• Re-Enable Section
• To disable / re-enable for Outlook Express:
1) Press and hold the CTRL and SHIFT keys while you right click on the red "M" icon in the lower right corner of your screen.
2) Select ‘Disable MailFrontier Desktop for Outlook Express’.
3) Repeat the procedure to re-enable MailFrontier Desktop in Outlook Express.
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Will MailFrontier Desktop filter more than one email account?
MailFrontier Desktop will filter multiple email accounts as long as all the email accounts are received via the same inbox.
Currently MailFrontier Desktop filters one POP3 inbox. In environments with multiple POP3 accounts with multiple inboxes, only the default inbox will be filtered.
This does not apply to Hotmail or IMAP accounts. You can have multiple accounts with their own inboxes when using Hotmail or IMAP within Outlook Express.
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How long does junk mail stay in the MailFrontier Junk and MailFrontier Challenge folders?
You are able to set the number of days mail sits in both the MailFrontier Junk Mail and MailFrontier Challenged Mail folders. Double-click on the red MailFrontier Desktop “M” icon located in your system tray (bottom right of screen). Click on the “Settings” option.
Here you will see the Junk Folder Settings field that allows you to determine the number of days that mail remains in the folders before being sent to your Deleted Items folder. The default for both folders is 180 days with a range of 1 – 10000 days for the Junk Folder and a range of 7 – 10000 days for the Challenge folder.
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What does MailFrontier Desktop do with the mail it filters?
Known or suspected junk mail messages are moved to either the MailFrontier Junk Mail folder or the MailFrontier Challenged Mail folder. Possible fraudulent messages are moved to the MailFrontier Fraudulent Mail folder. The MailFrontier Junk Mail folder contains all email that MailFrontier Desktop has determined to be spam. . Any email that MailFrontier Desktop challenges on your behalf is held in the MailFrontier Challenged folder.
The MailFrontier Fraudulent Mail folder contains all email MailFrontier Desktop has detected as fraud. MailFrontier strongly recommends you do not reply to these messages directly.
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How do I uninstall MailFrontier Desktop?
There are two methods to uninstall MailFrontier Desktop:

  Uninstall from the Start Menu:
  1. Close down any open programs including Outlook and Outlook Express.
  2. Click on the Start button and select All Programs (or Programs) 
  3. Select MailFrontier Desktop. 
  4. Click on "Uninstall" 
  5. Click the Next button, and then click the Finish button.
 
Uninstall from the Control Panel: 
  1. Close down any open programs including Outlook and Outlook Express.
  2. Click on the Start button, and select the Control Panel (or Settings then Control Panel)
  3. Double click on "Add or Remove Programs."
  4. Find and click on Mail Frontier Desktop in the list, then click on the Change/Remove button to start the uninstall.
  5. Click the Next button, and then click the Finish button.
© Copyright 2004 MailFrontier, Inc.